THINGS TO TAKE INTO ACCOUNT BEFORE YOUR VISIT:

If 48 hours previous to your visit to Casa Terracota you have had symptoms such as fever, dry cough, tiredness / weakness, muscle aches, general malaise and / or shortness of breath—or you have been exposed to Covid-19–please refrain from visiting us. Remember that everyone’s well being is an individual responsibility, so stay home and get well soon.

In any case, please bear in mind that our personnel has been instructed and authorized to restrict the entrance of those who show any of the symptoms mentioned above.

In such scenarios, no refunds will be made; however, options for rescheduling will be offered, via this email only: reservas@casaterracota.com.

In addition to the former:

1. Please remember that the proper use of face masks (covering both mouth and nose) is recommended, both to enter our facilities and throughout  your visit.
2. Limited capacity. Once everyone is inside, the logistics  and flow of the group will be determined by our team.
3. Tickets can be purchased either through our website (at least two days in advance) or through our box office the same day of your visit. For the latter, the options offered will depend on what we have available at the moment.
4. For each ticket bought online you must choose the desired type and date for your visit. Tickets are valid only for the date they’ve been purchased. You may use the ticket at any time through out the day, entering at any time between 10am and 4:50pm. Each  purchase will be  subject to availability.
5. The time allowed to spend within the facilities for each visitor is a maximum of 1 hour and 30 minutes.
6. Each  ticket is valid for a single entry, assigned on the date that were booked. You will not be able to leave and re-enter our facilities with the same ticket. There will be no refunds or rescheduling.

Recommendations for your visit:

– Use sun protection
– Bring your hydrating drink
– Wear comfortable shoes
– Bring protection from the rain
– Use protection against insects
– Bring your vaccination card (mandatory for people over 18 years old)

Thank you for your understanding.

TO ENJOY YOUR EXPERIENCE AT CASA TERRACOTA UP TO THE MAXIMUM LEVEL, YOU MUST TAKE INTO ACCOUNT THE FOLLOWING POINTS THROUGHOUT YOUR VISIT:

1. Please be aware  that you are visiting the unique and worldwide known architectural work of Colombian architect Octavio Mendoza Morales. A site that allows you to experience not only his perception on architecture, art, culture and ecology, but also—and very specially—his life vision. Casa Terracota is a piece of  art that requires everyone’s care and affection in order to last through   time. Therefore, and as its visitor, please respect and treasure it; for only if handled with care will its doors remain open to the public. re
2. It is also key that, during your stay at our premises, you avoid  taking unnecessary risks that may represent dangers both to you and to others; as well as to our facilities and to the facilities. In particular, please be cautious of heights.
3. All minors visiting Casa Terracota must be in permanent company of a responsible adult, as well as remain under his/her constant supervision. Our staff members are not allowed to take care of them for you, at any time. . When the visit is done in a group, there must be at least 1 accompanying adult for every 3 children under 12 years of age.
4. For biosafety reasons, we have a maximum capacity of 45 simultaneous visitors in our facilities.  For the same reasons, the total number of people will be split r into smaller groups of maximum 4 each; allowing members of one same family to remain together.In accordance with the foregoing, waiting for turns may be required both when entering our premises and when accessing small spaces. We thank you in advance for your patience and understanding, as well as for following our staff’s instructions accurately at all times.Every visitor is responsible for making the experience safe, enjoyable and unforgettable to everyone.
5. We recommend the proper use of face masks (covering both mouth and nose) both to enter our facilities and throughout  your visit.
6. As a support measure to comply with all of the above—and until further notice— pets are not allowed inside the house. Thank you for your understanding and support. Please refrain from touching surfaces and objects that you find in Casa Terracota.  We encourage you to use the alcohol and antibacterial gel dispensers that we have arranged for our visitors at different places.
7. When coughing or sneezing, always cover your mouth and nose with your elbow. If you need it, use a disposable paper and then throw it in the corresponding bin at the Ecological Point. Avoid touching your face, eyes, and nose at all times.
8. The consumption of food and beverages on our premises is strictly prohibited.

We appreciate everyone taking personal  responsibility for the waste generated throughout their visit to Casa Terracota. This means throwing it away in the corresponding bins that have been arranged for this purpose.

Please make sure to separate everything properly and in accordance to what the local recycling program establishes.  Your help will allow us to reduce garbage processing significantly!